Returns & Satisfaction Policy
At StudioTROW, every piece is made to order especially for you using professional print partners. We want you to feel confident when purchasing from us and we are committed to providing friendly, fair and responsive customer service.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery with:
your order number
a brief description of the issue
clear photographs of the product and packaging
We will work quickly to resolve the issue and, where appropriate, offer:
a replacement
a refund
or another suitable solution
Our aim is always to ensure you are happy with your StudioTROW purchase.
Colour & Print Variation
Please note that slight colour variations may occur between screen displays and printed artwork due to monitor settings and professional printing processes. This is normal and not considered a fault.
Personalised & Made-to-Order Items
As many StudioTROW products are personalised or printed specifically to order, we are generally unable to accept returns for:
change of mind
incorrect customer-provided information
or ordering the wrong size/style
We encourage customers to carefully review personalisation details and sizing before ordering.
Delivery Issues
If your order appears lost or significantly delayed, please contact us and we will do our best to help investigate the issue with the delivery provider.
Our Promise
StudioTROW is built around thoughtful design, quality presentation and excellent customer care. If there is ever a genuine problem with your order, we will always aim to resolve it fairly and respectfully.